Vodafone India — wrong plan activated

Dear sir/mam,

I am sunil pandey from ahmedabad. I had converted my number [protected] in postpaid number with only 99/- monthly rental plan. But vodafone activate 349 plan without intimation. When i noted that plan so vodafone executive says that to pay 400 then he will revert it back, but sir vodafone company didn't refund it. I have paid total amount 950/-. When i have converted my number in prepaid as it is. The exceed amount 676/- is credited to my prepaid ballance it's not fair sir, because if i pay more than bill amount then company need to refund in as cash or cheque as per policy. But vodafone credit it to prepaid ballance. Now what will i do of prepaid amount? I am regularly trying to mail nodal officer gujarat/mumbai but they always explain company policy. One day before diwali i have visited a vodafone customer care bapunagar ahmedabad. I saw so many customers like me cheated by vodafone company. Some people say that bill amount are more than monthly rental plan which is cheated by vodafone company. I know 676/- amount is minor amount for that issue but you know sir, vodafone has so many customers and some customers are poor. If vodafone can cheat me. So how can we believe vodafone will not cheat poor customer. Please help me sir. I have complained that issue to vodafone nodal officer also but not get proper response and solution. Please sir help me to get cash or cheque of my account. I don't want as prepaid ballance to use again in vodafone. For further communication call me at [protected].