Hello,
I have recharged my mobile number [protected] yesterday (On 26/06/2019) for rs. 35/- & got 26/- as main balance. After half hour on same day, rs.21/- was deducted for "english seekho" pack. I have not activated the pack (And i studied in english medium school from childhood so no need for the same).
Thereafter, i duly called vodafone customer care after half hour (26/06) for registering the complaint. They said that this has been activated by push notification (Which is illegal and i am 100% sure i did not activated any push notification). After discussing for few minutes, the cc executive confirmed that pack is deactivated and refund will be granted within 24 hours.
No refund was granted even after 24 hours.
Thereafter, i called customer care today (27/06) for followup on the same and they informed that 24 hours has elapsed so no refund would be granted. This is very unlawful and unjustified. Thereafter, the executive said that this was activated on 19/06 so 24 hours has elapsed from then. I am sure i did not activated then also as i am careful and does not use interest from my vodafone sim so no case of any content download as was said by vodafone executive. Further, my question to vodafone is, if vodafone (Not the customer) activates 50 such services and then customer recharges for 1000/- they would deduct the whole balance and say this was activated long before further, if this would have been postpaid, would they come to my house asking for thousands of rupees. Is vodafone fooling the customer. The balance is deducted on 26/06 & pack activated message is on 26/06 then how can they deny refund saying it was activated (By vodafone, not customer) on 19/06.
Further, in the whole process, where is customer fault.
1. Vodafone designs a new mandatory pack for customer to recharge every month. (Which the customer is not happy about, but still complies to prevent deactivation)
2. Vodafone deducts balance within 1 hour of recharge saying some random pack was activated (By vodafone and not customer)
3. Customer follows up and registers a complaint with the customer care and they say refund will be granted within 24 hours.
4. No refund granted within 24 hours.
5. Customer follows up after 24 hours and they say 24 hours has elapsed so no refund would be granted.
In the above process, where is customer's fault. He ideally follows the recharge policy made by vodafone, recharges and not able to use the balance. I had to make an urgent call yesterday but due to unwilful balance deduction i was not able to do so despite registering a complaint with the customer care. What if it had been en emergency situation.
I want to register complaint against vodafone on following points:
1. Unwilfull balance deduction of rs. 21/-.
2. Misleading customer that refund would be granted and then denying the same.
3. Misleading and tricking customer in the name of push notification and content download.
4. Not providing further complain authority details such as vodafone appellate or nodal office.
5. Mental torture due to the inconvenience and sub-par service from vodafone.
Lovish shrivansh
Mob. No. [protected]
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