Vodafone India — wrongful charge of 25000 for a roaming data charge that never happened

Address:

Mumbai City, Maharashtra, 400050

Vodaphone it is once again.
Shocked to be a victim myself.
I am on a 1299 red package and my bills would never cross more than 2000 inclusive of all taxes.
I had kept my credit limit of 3000 because of that
I have no idea when they changed it to 12, 600.
On 14th september 2017 i received a message from them that there is a 25000 plus gst charge for a roaming and download of 44mb that i have to immediately pay.
I immediately spoke to them, wrote to them and while on the phone they have just one sentence to say that it is due and should be paid. I wrote them half a dozen times and never a reply.

Meanwhile they cut my mobile line.
And i started getting dozen calls a day with the same story and threat of payment orelse!!!

I kept writing to them and also asking for proof but all they can say is it is billed and that is proof. I said that your computer can make mistakes so recheck it. On one occasion they mentioned to me an account number that was not mine, but next call onwards just denied any knowledge of it. Each time a new person, a new voice, a new name but same story. I said i have replied to it so answer my emails. Eventually their reply or email is also just a threat to pay - orelse!!!

This has been going on for last 4 + months and now they have sent me a legal notice to pay or settle 50% of the amount which they say is 17000+.

This is a pure case of bully and they are calling me 10 times a day. I have agreed to settle it to the extent of the limit 12600 to just get rid of this nuisance although my advocate friend advises me to fight it out.