Vodafone India — wrongful charges, poor service and torture

Address:

500032

My number is - [protected] and i raised a request with vodafone to activate my international roaming plan on 19 may 2019, i talked to vodafone customer care. They said it will be activated in 24 hrs, i reached the usa and the phone is not active. I contacted again through 18 twitter messages, numerous mail, and hours and hours spent with customer care, every time they kept telling me that it will be activated, turn on your phone and turn it off, take out sim, tick this option, uncheck that option, select that option and made me check every option possible for 20 days.in a different country without a phone, which is linked to all my banking services, personal services, vodafone kept torturing me for 20 days.in the meanwhile, i was told to select all options on app and website possible because nobody had the decency to fix it. I was told to turn international plan option multiple times during this period and when the number got activated after all this, i was levied 2000 rupees extra because there was this option which was ticked one day during these 20 days of experiments. I immediately got it turned off by talking to customer care (Within 2-3 minutes) but apparently that was my fault and i was supposed to pay. I clarified this to customer care again and again but everybody is talking like a recorded tape and no body is ready to take the responsibility. Even the case numbers that they shared with me were fake because when i asked other customer care to check my case number, i was told that the case number doesn't exist. Today after a month of my last conversation with vodafone, my wife gets a call from an advocate saying that the amount is due, which i do not have a single record that there was a reminder to me regarding resolution of the complaints i raised. This is absolutely unfaithful, deceitful, treacherous behavior and vodafone should take responsibility. After 8 years o[censored]sing vodafone services, i am the most hurt customer they could have gotten. Shame vodafone!! Does vodafone has some dignity left to right this wrong?