Vodafone India — Wrongly charged

Address:	110022
Website:	Www.vodafone.com

Complaint no.[protected] and[protected] and many more...
I sandeep sheoran using vodafone nos. 999950**** and 999950****. i have activated a family plan on these two numbers along with other number 981135****. the family plan showed a 4gb data on the following two numbers 999950**** and 999950**** and 1gb data on 981135****. accordingly i used the data but in my bill only 2gb was allowed as free and normal data charges were levied on data used above 2gb.

When i called customer care, no one even knew the detail of the family plan and on constant calling customer care, each executive gave a different story. i have been harrased mentally by each time telling customer service executive (khushboo, vineeta and many more whose name i dont remember) my problem. each time they call i have to tell them the whole story again. inspite of giving 2 to 3 feedbacks also my problem haven't been resloved yet.

I also talked to mr alok mishra of the technical team and he said that he will allow a waiver of the extra charge for the 2gb as i have used 4gb as it was the data shown in my phone. he said that data allowed to my plan is 4gb only .

This is the story of last month.

In this month after 6th july 999950**** shows 4gb, 999950**** shows 2gb and 981135**** shows nothing on dialing *111*5*1#. i have attached the photographs of of data plan showed in this month.

So i request vodafone to please solve my problem by allowing the waiver and necessary action so that i can pay my last month bill(2711rs=wrongly charged according to 2gb but my cell phone showed 4gb, 4gb, 1gb last month).

I also request vodafone to please discontinue my plan from next month so that i am not anymore harassed by you. i have been using vodafone services from past 6 years but this time you have disappointed me. so i would like to change my connection to prepaid after clearing all vodafone bills.

If inspite of mailing higher authorities and explaing 10 times the problem to the executives the problem is not solved within the due date i would be forced to take a legal action against vodafone.