| Address: | Bangalore, Karnataka, 560047 |
| Website: | www.vodafone.in |
I am a vodafone customer since 12 years. I took a sim card with international roaming on 27th july with an assurance that i will have access to network. I moved to uae on 3rd july and did not have network as expected. I couldn't call from the uae, hence sent mails to their customer service. After 3 mails and a week, i got a response that they will set it right. Another week later, i got a call. It took 2 weeks for them to get me network. However calls, messages and internet was not working. I gave up hope and stopped writing any mails to them.
I get a bill on 30th july for a amount of rs. 7459.42 that i have used 30 mb data internationally, which is not possible as there was never a proper network for me to use any data.
From day 1, i was living in a company provided hotel with wifi access, hence i never needed internet from vodafone.
All i wanted their number was to get otp's from banks. I never got that service because of lack of network.
Vodafone is looting loyal customers with unnecessary and irrelevant charges with false billing because they know customer who is abroad wont be able to get another local number from abroad and change contact numbers with banks and government agencies.
Extremely poor customer service who don't know how to deal with long standing customers.
Despite paying bills worth about rs 200, 000 for 12 years. They have blocked my sim for 1 month payment which they billed illegally.
They do not have proper data to prove to me that i have used 30 mb they are only giving me the date as 14th july, however what is the usage towards is something that they are unaware, they claim it is because of privacy.
My question is how can they charge me when they haven't tracked what is my usage.
The executives who dealt with me were manoj and divija.
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