Vodafone Maharashtra And Goa — Consumer exploitation

Address:	Nashik, Maharashtra, 0253
Website:	Www.vodafone.com

Recently i have been facing a lot of problem because of Vodafone. I am really annoyed by the services vodafone is providing regarding customer grievances.
My complaints are as follows:

1st complaint:

I called Best Deals on 121 and got to learn about a deal of Rs.55, which benefits me 13000 Local+Std seconds for validity of 28 days (I still have the call recording of the call regarding this offer). I confirmed about the offer by calling the customer care. I got a positive reply to it.
Accordingly I went to the vodafone dealer and recharged on my number with Rs.55. The dealer showed me that the work of recharging was finished from his end.
After couple of hours, I got to know that I wasnt benefited at all.
I called up customer care again. I told them everything about what had happened.They assured me that I will get a refund from the nearest vodafone store if I make them listen to the call recording of the call which I had made to Best Deals (121) from where i got to know about this offer, and also the call recording about the customer care's positive reply to it. Therefore, I went to the Vodafone store and told them about all this and after making them listen to the call recordings. Sadly, they denied the refund and asked me to go with my problem to the dealer from where I recharged. I went to the dealer.He said that he cannot help me as the work of recharge was finished from his end. He said that he has nothing to do with the refund process.

So, I would like to ask, is this the way you treat your customers!? Is the way you try to burn our money by such customer exploiting activities!?

2nd complaint:

I have two cellphones. Both have Vodafone sim cards. Both sim cards were purchased in the same period. Both sim cards are of the same circle.
But, matter of fact is the first one of them charges me 1.2paisa per second, and the other charges me 2paisa per second.
The use of my second number is much more than that of first number. I usually do heavy recharges on my second number.

Now again, i ask you, why are these 'Customer exploiting activities' are being carried out!? Why am I being charged less on the number which i don't use much; and why am I being charged more on the number which I use much?