[Resolved] Vodafone Maharashtra — Huge Billing for internet after taking packs | |||
Hi, I'm using Vodafone from last 5-6 years. This time when I was on roaming, I got message that I will be charged for 2G internet if I'm not having any internet pack, but as I was having 5GB internet pack I was using internet as I used to do before while on roaming. They sent me huge bill including around 850 Rs for GPRS, when I checked with them, they said I used it on IDEA network, I have not made any manual selection, they might have automatically switched me to that network and not informed me about the charges. This is ridiculous to pay such huge amount. Was this information helpful? | |||
Dec 30, 2016 Complaint marked as Resolved Verified Support Dec 10, 2013 Vodafone India Customer Care's response Hello Rahul, Please help us with your current and alternate contact numbers at http://bit.ly/J9Y5VR and we will get back to you with assistance at the earliest. Regards, Vodafone Customer Care. Verified Support Dec 10, 2013 Vodafone India Customer Care's response Hello Rahul, We have received your number. Thank you for sharing the same. We'll get in touch with you in a short while. Regards, Vodafone Customer Care, Maharashtra & Goa. Verified Support Dec 11, 2013 Vodafone India Customer Care's response Hello Rahul, We have checked and confirm that you have been charged accurately for data usage while on roaming. We regret our inability in processing any waiver. Regards, Vodafone Customer Care. | |||
 2 Comments | |||
Comments
I have provided the alternate number.
Reply
Hi,
Just saying that charges are accurate doesn't make any sense, whats the use of taking internet pack, and why vodafone is not sending any sms if any extra charges are incurred on something.
Just switching any customer to different network and then asking to pay doesn't make sense.
I will put my case in consumer forum, and I will also go for MNP.
I'm using Vodafone from last 5-6 years but this is very frustrating behavior from Vodafone.
Just saying that charges are accurate doesn't make any sense, whats the use of taking internet pack, and why vodafone is not sending any sms if any extra charges are incurred on something.
Just switching any customer to different network and then asking to pay doesn't make sense.
I will put my case in consumer forum, and I will also go for MNP.
I'm using Vodafone from last 5-6 years but this is very frustrating behavior from Vodafone.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information