[Resolved]  Vodafone — Misguidance of 3g data pack

Address:Pune, Maharashtra

Dear Sir/Mam, ON 14 OF March 2014 at 9.41 i have done online recharge of rs 29.00 from paytm.com. In the vodafone website it is shown to be 3g data pack. when after some time when it was not activated, i called up the customer care to confirm about the status, i was told that if you do the recharge online of Rs 29.00 pack, it is for the 50 min std pack and Rs 29.00 pack of 3g is only available on paper voucher. (it is no where mention in the web site since i checked the website before doing) After some time i went to the retail store to make another recharge, i found out a poster of vodafone stated Rs 45.00 pack for 150mb valid for 7 days. I asked for the recharge and it was done. After sometime when my data pack was not activated, i again called up the vodafone care, i was again misguided. This time i was told that it is tariff pack. The poster you saw was a old scheme. There is no where written in the poster when the scheme will end and if the pack is not available why it is put up on the retail store. i ask the vodafone people to return my full money as it is of my no use.
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Jan 3, 2017
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
May 15, 2014
Vodafone India Customer Care's response
Hi ashishkhemka,

Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1mZTwLt

Regards
Vodafone
Verified Support
May 17, 2014
Vodafone India Customer Care's response
Hi Ashish,

We were not able to reach you on the number you shared with us. Please share with us your alternate contact number & a suitable time between 9 AM to 6 PM when we can speak to you. Further, we request you to refer www.vodafone.in - select Maharashtra and Goa circle - mobile internet- For your phone for more information on the data packs for prepaid/Postpaid and 2G/3G.

Regards,
Vodafone.
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