[Resolved]  Vodafone — mobile extra charges for the no [protected]​,[protected]​2

Address:

Chennai, Tamil Nadu

I am a HCL Corporate customer Issue for the no [protected] I have raised an issue last month regarding unknown internet downloaded charges. Where I am not downloading anything and still I am getting charges 1. Last month itself I told. Don’t make any company charge my vodaphone account. 2. There is no intimation from vodaphone that you are going to deduct amt for so and so company. 3. There is no direct no or customer care no for the downloaded company. I am repeatedly telling you to stop charging my mobile bill for any download charges. This month I am charged 297rs(3 downloads within 30 sec). If you see my record I never download these kind of stuff and If I need to I use my credit card or net banking. This look like a spam and vodaphone also supporting it by adding into my bill. Where I haven’t not authorized these kind of transaction. So plz lookinto this and make sure this charges are reversed and in future pit a restriction that no one can with deduct any amt through my mobile bill Issue for [protected] When I got jan14 bill on feb, I called your customer service on 8th feb to check my month datausage rent, which is 199rs for 2GB but I am using and 1 to 1.5 gb and I got only 123 rs. I asked your cust service rep if my usage charge is less than the rent paid why should I go for the rental plan rather than I go without the rental I will be paying less. He said as the internet prices are come down as per your usage you can go without the rental plan. So I asked to remove the datausage rental and I surprised to my datacharge for the month going upto 1800rs. I have asked you people then only changed the plan. Plz check and reverse the charges for last month data usage. Note: I have spoken to 198 cust complaint where they said they can’t take these complaint as they don’t have rights and asked to send mail to you. I also activated datausage 199 plan this month for the no [protected]. Plz call me if you need any further details. I am a vodaphone customer using [protected] for more than 5 yrs. Plz chk my record and do the needful. Regards, Balaji Ravi [protected]