Vodafone — mobile insurance

My Phone screen was broken and i raised for a claim. After that Insurance company collected my phone via blue dart courier. After one or two weeks I got a mail that, My phone is considered for total damage and If I surrender my phone to them, a claim of 12600 is approved.

When i send the phone to them, only a crack was there in my phone and its in perfectly working condition. Only screen should be replaced. How did it went for total damage??

Later I send email with same information and I did not got any reply back. There is no news about my phone. Its worth 40000.

phone model: samsung s8
imei: [protected]
claim ref no: [protected]