[Resolved]  Vodafone — Money is deducted but recharge is not done.

Dear sir/madam
Today i do recharge of rs. 49 by my vodafone app but the recharge was not done and i even did not receive any mail or sms for this recharge while rs. 49 was deducted from sbi account. Transaction details as follows...
Transaction id[ssm[protected]]

Please do the needful to get it corrected or return my money as early as possible.

Regards,
Navneet
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2020
Vodafone India Customer Care's response
Dear Customer,

We understand your concern. We would like to inform you that, if the amount is deducted from your account and the recharge is unsuccessful, you will get the refund back within 7 working days.

Regards,
Snehal
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27109
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information