[Resolved] Vodafone — monthly deductions of rs 49 without my approval or

Lakhmana

Address:

160062

For the last few months vodafone has been deducting rs 49 per month without my knowledge. I went to their store today and was told that it was a deduction for some promotional activity and they are now going to stop the deductions. I haven't signed up to any such thing. Can you refund the deductions asap as these amounts were taken from my account without my knowledge?

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Apr 8, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under [protected] is in progress & we will get back to you at the earliest.

Regards,
Snehal

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Comments

Abhigna.V

I learnt recently that I had negative balance on Vodafone. I recharged the phone as I was not able to send message through google pay.

After recharging of INR 249/- too, my balance is not shown positive.

On checking on phone, I can make calls but because of negative balance, I am unable to update bank account with google pay.

Lakhmana

No refund as yet!!!

Lakhmana's [Complaint's author] reply, Mar 16, 2020

Have had a customer service staff calling me and offering a refund but in real terms no sign of it. It's been over ten days. A totally unprofessional and deceitful company. Robs customers of their funds.