Vodafone Mumbai — harassment and failure to convert from postpaid to prepaid despite repeated, continued requests, emails and phone calls

Address:

Mumbai City, Maharashtra, 400063

I registered a complaint with vodafone mumbai on 19/08/2019 over phone (Details of complaint attached below). After complete inaction, i emailed them on 21/08/2019. Since then, nothing has been done regarding my constant emails and requests for updates, yelling multiple times over the phone because the vodafone team insisted on calling me 10-20 times everyday during working hours. I have received no updates from the vodafone gallery at goregaon (E), which the vodafone customer care had promised over 10 days ago. These are the new complaint reference numbers every time i receive when i question them asking for updates:
4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]

I only receive calls everyday from a new vodafone representative asking me to reiterate all the details of my complaint and saying my number will be disconnected within 48 hours. This has been repeated every day for the last 7 days. My postpaid sim is still active and my prepaid sim hasn't been activated. I also am being asked to pay bills i shouldn't have to, even though the deactivation has been delayed through no fault of my own. I am forced to take legal action against vodafone mumbai for such inefficient, apathetic work and a team that is bent on harassing customers.

Vaishnavi kaimaparambil

21.08.2018
Over two weeks ago, around 2nd august 2019, i approached the vodafone gallery at goregaon (E), mumbai to convert my postpaid vodafone number to prepaid (+91 [protected]). I carried the necessary documents, paid the required amount to cover my postpaid bill as instructed by your customer service agent, filled out the form and paid the fee for the prepaid sim. I was assured that the process would be done in 4 to 5 days and that my postpaid sim will be deactivated after which i can insert my prepaid sim and use the phone. until now, despite several calls and attempts to find the status of the request, i have not received a single update.