[Resolved]  Vodafone — Need refund my unsuccessful recharge

Address:	Mumbai
Website:	www.myvi.in

I have recharged my prepaid amount through Vodafone’s official website of Rs. 610.80/- on 9th Sept 2020. But my plan was not activated. So VI’s customer care person told me to do the recharge again. Then I did my recharge again on 10th Sept, 2020 through ‘VI App’ which was successfully activated.
Now it's almost 2 months & still company has not refunded my Rs. 610.80/-. Initially they told me that my payment was not received by them. For verification they asked me to submit the legal proof of my transaction. Hence I submitted all my ‘Bank statements’ in the asked format. After submitting all the proofs they agreed of the payment from my side. Later on, at the time of refund they disagreed and said that “I’ve done my recharge on wrong number.” Hence I am asking them for the legal proof for the same, but they are refusing to give me. So we had a con-call with that person (The one which company is saying I have recharged to that wrong no). On the con-call she denied of the anonyms recharge on her number. Hence later on, company is agreed to refund me full amount verbally (on customer care call) as a ‘Core Balance’ but now they are again refusing to give the commitment legally & also they are not ready to refund me.
As a customer, I have full rights to ask for the legal proofs and get my full refund. Because I don’t think fault is at my end. I think this is a well planned decision by the company itself.