Vodafone — Negative balance

Hello,
I am unable to send text messages from my vodafone number.
I raised complaint many times but every, i was asked to check in 24 hrs but problem did not resolved
Yesterday, again i raised the issue and got a call from them telling i have a negative balance of Rs 292 .
I do not understand how in a prepaid number there can b a negative balance.
When asked for history, i was told by customer care that they can provide as they do not have it.
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