Vodafone — New Prepaid Connection Activation

Address:

Pune, Maharashtra

Apologies for writing this e-mail for my Number [protected]. Recently on 3rd Aug, I placed a request in Vodafone Wakdewadi Store to migrate from Postpaid to Prepaid and cleared all outstanding. For some reason there was delay from Vodafone Side to convert this number to prepaid and my televerification is pending which needs to be done by dialling 117. Now I am travelling internationally in Trinidad, and I wish my number to be activated with incoming & outgoing services. But Since I am not in my Home circle i.e Maharashtra, I cannot dial 117 to complete tele-verification. I tried contacting Customer Care Over Chat, over [protected]/[protected], Nodal Office over email to help me, but no-one was able to help me in getting my sim Activated. As you are aware that after dialling 117, there will Address & other detail verification done from Vodafone Side, and this would be done by some individual and not by system, so I requested everyone to connect me to that number, but all in vain. And my request were kept un-heard by giving me process reason. Complaint Reference Number: [protected] And for every e-mail response, the team is taking 2 working days to reply, which is quite frustrating. I know this is the process to activate any new customer, but I need some other way around to do so. Sending my SIM back to India, just for verification will cost me ~3-4K INR. If you are also giving me same suggestion, then I don't have any other option than to send this SIM to India at my own cost. I need this number because I am using this since 2006 and at all the locations this number is registered for PIN/Security etc. I Hope You understand my Concern and will provide me some fruitful solution. Regards, Vinod Dhure +[protected]