Vodafone — no mobile voice signal from vodafone for 6 months

Address:Surat, Gujarat
Website:Vodafone Gujarat

Nameste,

I have been a loyal customer of Vodafone Gujarat for over 8 years and enjoyed the services until I moved into Palsana, Surat in January 2018.

I have had no Mobile Voice Service for 6 months now and made at least 10 complaints via email and on their Vodafone website. My complaints were met with a standard response that there is good network in my area. So why is it that my family and friends cannot get through to me at my home nor can I make any calls for the past 6 months? The signal is zero and zero bars yet I have been paying the monthly prepaid recharge but not getting any service.

All I want is a Vodafone Tower nearby or something Vodafone can do to enable to make calls to my family and friends from home. Thank You
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Vodafone India customer support has been notified about the posted complaint.
Jul 10, 2018
Updated by Aam Aadmi's Struggles
Vodafone has made no attempt to contact me. This is an emergency situation for me as I am living in a home where I cannot contact my Family abroad or relatives/friends in India as there is absolutely no signal here. This really bad mobile network problem has caused a great amount of stress not only for me but also my family/relatives and friends. All I want is enough signal bars within the home to make calls and receive calls. This is a basic human right since we are paying recurring payments to Vodafone but getting zero service. Absolutely the worst service I have had since moving to Palsana Surat. The Gujarat Vodafone CEO should be held accountable. He has failed in his duty of care for Vodafone customers. I just pray to God that one day he can't make or receive any calls for 6 months. Karma is very powerful.

Jul 29, 2018
Updated by Aam Aadmi's Struggles
Update on 29 July 2018.Vdafone has no respect for customers. To insult me further they sent me a sms saying that there is a new Tower in my area but I am still not able to call or receive calls within my own home...ZERO SIGNAL BARS. The new Tower is a lie. My relatives and family are worried about me as they cannot reach me inside my home. They simply have to improve the tower strength to cover my home or install another Tower nearby. If they look after customers, I don't mind going back to them. They simply have to sort out my problem. I just need to make and receive calls from my home. It certainly doesn't make sense why I carry on paying the prepaid amount each month without having decent service. In fairness the Vodafone service in Anand and Ahmedabad was excellent and I even complimented the staff and managers on several occasions. However, Vodafone here is absolutely rubbish. The CEO of Gujarat needs to be replaced immediately and should be accountable for the poor service in this area. A good CEO would have looked into my almost 7 month case and sorted out the no signal problem. It's a disgrace and they are underestimating the power of ordinary people. We can make and break Companies in Hindustan. Now the question to the CEO of Vodafone is ''Would you like to carry on having a large customer base in Gujarat or would you prefer all your customers to support a Great forward thinking Hindustani Company like Patanjali to take over the Mobile Industry?''. The choice is yours and please don't underestimate the power of this great nation. JAI HIND
Aug 16, 2019
Updated by Aam Aadmi's Struggles
Update. Still no network coverage within the home on 15 August 2019. Time to QUIT India Vodafone.
I can now understand why the share price is Rs5-6 only. Look after your customers and watch the share price shoot up. Why don't you just sort out my Vodafone coverage issue?
Aug 27, 2019
Updated by Aam Aadmi's Struggles
Update. Now 15 months and no voice calls or date within my home. Still paying Rs199 per month but not receiving the service customers deserve.

Will be transferring my number to Jio soon. Just got a Jio sim card and I can make voice calls and use the Internet within my home. Thank you so much Jio. Hindustani No.1
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