[Resolved] Vodafone — Non fulfillment of commitments and not disclosing policy

adi10

from Agra, Uttar Pradesh

Address:

New Delhi, Delhi

I applied for the postpaid vodafone connection of Rs 399 and given the benefit of 1 unlimited free calling on vodafone number with rental of Rs 49 for six months and also submitted Rs 250 as security deposit. I was told anytime i can convert my postpaid to prepaid in case i did not like the services of postpaid and take my security back without any condition. After some days o[censored]sing postpaid connection i was not given the benefit of free calling and when i intimated my issue to vodafone customer care they denied and told me that free calling services is not commited to you and tried to proove me wrong. team is also not refunding my Rs 250 until i use the connection for 180 days which was not informed me at the time of applying connection... Please help in getting my problem resolved

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Dec 29, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2014

Vodafone India Customer Care's response Hi Adi,

Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1eI9lou

Regards,
Vodafone

Verified Support

Mar 26, 2014

Vodafone India Customer Care's response Hello Adi,

We were not able to reach you when we called. We'll call you back in a short while.

Regards,
Vodafone

Verified Support

Mar 28, 2014

Vodafone India Customer Care's response Hello Adi,

Thanks for talking to us. As conveyed, the security amount will be refunded after 180 days only.

Regards,
Vodafone.

Verified Support

Apr 22, 2014

Vodafone India Customer Care's response Hello Adi,

Please spare few minutes to tell us about your experience at http://bit.ly/1lypCx2

Regards,
Vodafone.