Vodafone — not giving refund not giving other plan

Address:

Mumbai City, Maharashtra

I had done with a recharge of 348 which was a unsatisfied service so i told them to give me refund as the service was deactivated by them on the say day they took away the benefit of the net. And now as i have not used only any service how can they keep my money.. Its my money and for no reason they are keeping it with them under the name of policy and terms and operators will so on.. I want them to pay back 348 rs or give me a plan of 349 where in i will pay 1 rs for it.