Vodafone — Outgoing SMS barred, no resolution last 2 years

Address:

Andheri Mumbai

My outgoing SMS is barred for the last 2+ years as a result of which I can't use services like google pay or download apps of banks etc. this is a huge inconvenience for me. I have tried lodging this complaint to vodafone multiple times, but I think vodafone and their pug that is happy to help have now disappeared. I am extremely exhausted with this situation and I am extremely puzzled that why can't such a simple issue be solved by a company of this stature. i need immediate looking into of this issue, or I will really have to port to another network (all at my own inconvenience or reach out to the highest complaining authority) in Vodafone.