Vodafone — Plan

Address:

Mumbai City, Maharashtra

I had changed my plan from entertainment 399 to a family plan 649/- with my husband’s number as secondary. The Vi store manager was not at all efficient to handle this account and since day one I have faced so many problems that I have decided not to continue with Vodafone though I have been a loyal customer over 2 decades. It’s really disheartening to see your service level drop so bad. First problem started with the billing, then my net not working for over two weeks, not able to detect the problem. Vodafone can change plans in minutes but can’t resolve problems at all and your customer care is not to service people’s problems but to argue with them. Your executives had the guts to argue with me even though it was Vodafone’s fault. I am very very disappointed with your service and hope you guys can look into the matter. Will share the store manager details if required who lied and made us go through all this stress and headache.