[Resolved] Vodafone — Postpaid Bill dispute

shiladitya87

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, I am having a Vodafone Post paid connection [protected]. I found a dispute in April 2014 bill and I raised the concern through Vodafone store and through Customer care by calling 111 but the issue is not resolved. Issue : I am having the plan of Rs.299 which gives me 600 minutes Local free, but Vodafone started charging me from 500 minutes. Whenever I raise a concern, I don't get a response or issue resolve from Vodafone. I have attached an image. Please calculate the Local call Duration from 25.03.2014 till 16.04.2014. The total will come as 492 minutes whereas the charging of calls should start after 600 minutes. Vodafone Customer Care don't listen to my issues instead of that they try to convince me that I am calculating it wrong. I think by this way Vodafone cheats the people. And I am frustrated from Vodafone Customer care as well. Please help me in this. Contact me on another number : [protected] Thanks, Shiladitya Nag

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Dec 4, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

May 12, 2014

Vodafone India Customer Care's response Hello Aditya,

Thanks for talking to us. As conveyed, only 500 local minutes are free as per the current ST_CR_MV_E_Connect_299 tariff plan. Further, an amount of Rs.82/- is processed towards local call charges & the Service Request Number for your reference is [protected].

Regards,
Vodafone.