[Resolved]  Vodafone — Postpaid bill showing 11 GB data(2G) used in two days and charging for same.

Address:Thane, Maharashtra

Hello Madam/Sir, I have taken new postpaid connection of vodafone last month having 500 MB free for two months. And I have received bill of Rs.8132 in this month. In which my rental is Rs.199, usage charges is Rs. 6, 942, Roaming charges is Rs. 7 and Tax is Rs. 883. Among this, they have given that Usage charges(Rs. 6, 942) are of internet usage only, that too in two days. I have not downloaded single song, movie or any app or game. Still it is showing that I have consumed 6 GB in one day and 5 GB in another. I have asked for details, browsing history or proof but they are saying we can't give you that. It is just impossible to consume 6 or 5 GB in one day, that too I am using wtsapp only. My vodafone postpaid connection details are as follows, Name : Shubhada Kulkarni Number : [protected] Kindly help.
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Jan 2, 2017
Complaint marked as Resolved 
Verified Support
Nov 22, 2013
Vodafone India Customer Care's response
Hello Shubhada,

Please be assured, you have been charged accurately towards the data usage made and we are unable to reverse any charges. For further assistance, as informed over call, please get in touch with any of our stores.

Regards,
Vodafone Customer Care, Mumbai
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