Vodafone — Postpaid Datacard Service

Had signed up for a new connection in October '23, a data card with the Vi datacard device for which I paid 2000 in addition to SIM charges. In november I did not use it much but in December '23, the data card was not functioning at all. It just connected for 10 minutes and dropped off.
During the flood period I faced numerous difficulties due to lack of service from this data card. I had raise not working complaints and it was auto acknowledged but no rectification was done.

Subsequently, when the bill got generated by end of December, I requested for cancellation of the data card. Again, no response from customer service.

They sent my details subsequently to collection team and started harassing me constantly. I told them how I can pay for a service that never worked properly; complaint was not addressed properly too not responded.

Now another bill had been generated for Jan '24 for which I have not used the device, did not even switch it on. Need them to cancel the sim and reverse all false charges
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27116
    Pending
    0
    Resolved
    9562
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information