Vodafone — Prepaid to postpaid connection hassle

Address:

New Delhi, Delhi

I don't know if I need to address someone or not, so I am starting it directly. The worst service provider I have ever experienced. I don't know why they call it Customer Care Service, is it sarcastic way of saying, because in any case when you speak to the executives regarding your problems they behave like they are actually doing favor on you and they don't even know the meaning of care. Some people does not even mind saying that "No senior is available right now, so either you go to vodafone store or call up after 9 a.m.( what a good 24 hours service) and also to make the CUSTOMER feel CARED they say "Don't Worry Ma'am we will arrange a call back to you within 2 hours"( the call never ever comes to you). Just one thing want to understand when it comes on Money(Though INR. 250/- is not a big deal in today's world) they send there executive at your place to take it on the same day but when it comes on service they are just too worst that they take a week of time in place of 72 hours. Now I am feeling that it was my mistake to ask the company to make my number Prepaid to Post paid. If anybody from the company would contact me at [protected]@gmail.com and assist me with the same, I think they would at least do a bit justice to their favourite word(CUSTOMER CARE service).