[Resolved]  Vodafone — prepaid vodafone india - wrong bill and no explanation on billing detail.

Dear sir,
Vodafone is charging from main balance though we have bought valid unlimited package. Always ends that out of main balance and no call is allowed. Once we charge main balance again they do the same. The helpline are not o[censored]se and hard to get the executive to expatiation. Even if get they do not provide details of the billing.
If wants to raise complaint they says no option for it and will consider it as suggestion only.
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Aug 6, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Sep 10, 2020
Updated by Kumaravel kalyana sundram
Dear sir, Vodafone is charging from main balance though we have bought valid unlimited package.Always ends that out of main balance and no call is allowed. once we charge main balance again they do the same. The helpline are not o[censored]se and hard to get the executive to expatiation . Even if get they do not provide details of the billing.
if wants to raise complaint they says no option for it and will consider it as suggestion only.
Verified Support
Oct 04, 2020
Vodafone India Customer Care's response
Dear Customer,

Kindly provide the concern Vi number to check the details and assist you further. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal
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