[Resolved]  Vodafone — Problem with recharge of Vodafone Mobile Connect on PC

Address:

Nagpur, Maharashtra

pathetic plans, pathetic service, pathetic systems. I have been trying to change my 3G plan on my Vodafone dongle but it just doesn't allow me. It is asking me to keep adding talk time...I added 20, then 20 again and then 100 and I am still not allowed to change my plan. When i dial vodafone customer care, it goes to mumbai center but I am in nagpur. So they gave me a nagpur number which has no option to connect to a real person so that I can tell my issues. In fact they have eliminated the number "2" option which I suppose was to connect with customer care executive. How convenient is to irritate people from small cities. Now every week, i have to waste my two days and definitely lose business, listen to complaints from my customers just because my internet is slow and I can' work properly. I am losing patience and I am losing my business. Not forgetting the pathetic dongle with its pathetic signal which works only when put in one room and in one direction and every 30 mins it disconnects for no apparent reason. There is no way I can find if that is the bad signal or my limit has exhausted because there is no option to check balance online. Vodafone has nicely made the most confusing website where when you see the plans you have no option to recharge and God knows from where a customer will get the idea and that you have to change the URL from vodafone.in to shop.vodafone.in to actually get to recharge option. My sister uses Tata Dongle and never had any issues and so many times because of this pathetic service of vodafone, I had to use her dongle. Unfortunately, she is out of town and I am out of my miind because my internet is so slow that I simply can't work. We have 3 mobile phones working on Vodafone service and this Dongle. May be the regular call service is not that bad but vodafones decision to provide mobile internet on pc definitely looks quite a waste of time. If they can't provide good service, forget good, atleast provide service, its better that I buy other dongle from reliance or Tata. And forgot to mention one thing - if you want to know your balance or want to activate plans when their website is not responding properly, you have to remove the sim and insert into mobile and then activate it. Now I don't understand why they have complicated everything from the device to website to mobile to customer care when it can be done in a simple way. I am repenting the day I brought this headache in the form of a dongle. I strongly warn people planning to purchase one specially if they are living in a small city. They has very less to give for small city dwellers.