Vodafone — Recharge done online but benefit not received

Address:

Mumbai City, Maharashtra

I recharged online of Rd 69 for 300 local & Std minutes as shown under Best offers in *111# but I didnot get minutes. I rather got message of talktime received. Since then I have called 4 times to their customer care executive but it is of no help. Initially they said benefit is showing & it will be credited in 2hrs and now They are saying I did not hv any such offer for my account. I have the screenshot of the said offer & I have mailed them but still not received positive response
My number-[protected]
This type of recharge I have many times in past