Vodafone — Recharge failed and money was deducted by vi from bank

Address:

Mumbai

The incident is of 7th october and what happened was that i ordered sim of vi online and applied for port to vi gave rupees 647 but order was cancelled the very next day i.e. on 8th october and i got a call from vi delivery executive that the recharge is not reflecting on his side so hes cannceling order and the deducted amount from my bank will be credited back within 7 days but that didnt happen.did multiple emails and calls to vi customer care but still didnt get my money back they sqid me to give bank statement screenshot and order id and transaction i did so but still no response from them