Vodafone — Recharge related and pathetic customer service

Website:

vodafone.in

I am a vodafone customer (prepaid) number [protected]. I am presently on roaming and balance reached zero. I recharged once through paytm which was unsuccesful. I recharged through vodafone website, transaction number DSBI[protected] for rs 222. at 24 sept 10:51 pm. No message regarding this was received. Went to customer care office in Hubli(karnataka), they said we cannot have rights to view the details of customers outside their circle. They gave a customer care number[protected]. First of all the customer call service is so pathetic i had waste 5 mins just to reach a customer care representative. I had to call from another number as my balance is zero. Then the customer care rep suggested to recharge again. I had specifically asked them what to do if it fails again, for which the rep confidently said it would not fail and the previous failed transcation would be refunded. I recharged again with rupees 222, reference number: DSBI[protected] at 25 sep 12:57 pm. again no success. Again called up customer care and explained the situation. This time they had a another idea, as if their customers are platform to experiment on. The rep said to recharge through retail outlet. I asked them what to do if it fails again, the person had no idea. I demanded to speak to the in-charge/senior/manager, for which he said pls hold, the call will be connected, i had to wait for 15 mins on call on a non-toll free number and finally disconnected. I have written a complaint to vodafone on vodafonecare.[protected]@vodafone.com to express unhappiness. No reply as of now. I am suffering a lot as I am unable to receive calll on the number. Strict actions should be taken against such firms who have poor ethics and lack of proffessional competence. We are paying for the service and this is what we get in return. Regards