Vodafone — Regarding received bill of 1680 rs.

I want to raise the complaint against vodafone as i am using the number of vodafone postpaid up west from last 10 years i march i received the bill of 1680 rs. As i am using the plan in which i have to pay 700 or less than when i asked the executive they said 795 rs. Has been charged for 159 international sms which i did not send to anyone if i have to talk internationally then there are a lot of mediums like watsapp messenger and many more why i will send sms. Also my phone had stolen by someone on16 march2020 i have the copy of police report after getting new sim i received otp from 76813 and i informed the vodafone they said they will sort out the problem and i paid the bill of april 710 after that the next day they barred my services due to non payment of 795 amount of international sms in lockdown period they deactivated my services without informing as everyone knows we can’t go out and all the work is going from home then i paid the amount as they debarred my services. Yesterday i mail to the appellate care of vodafone and i got reply from that the amount cannot be reversed back as it is a genuine charges neither they have me the number in which sms has sent. Its a humble request to you kindly solve my query as soon as possible and please reversed back my amount of 795
I am also sending the reply from appellate care in which my docket no is mentioned.
Hello rohini,

Greetings from vodafone-idea!

As per your email, i would like to inform you that basis the summary of your issue, i have forwarded your concern related to incorrect billing for your number [protected] to the concern team and as per confirmation received from them, you have been charged for an amount of rs.795 for sending 159 international sms from your number and same are genuine charges, cannot be reversed back.

The docket number for the interaction is 3-[protected].

Thank you!

Himanshu chandra

Vodafoneidea appellate
Website: www.vodafone.in