Vodafone — Restricting Users from PORTing | |
Dear VodafoneIdea, I have been trying to send request to PORT out for my vodafone number [protected]. But everytime it is failing. I checked my plan's validity and balance, both seems fine and still I am unable to send the PORT SMS. After a google search, found out that many people have faced this same problem. If there is a facility provided by the Regulatory Authority (TRAI), you must adhere to that. By not allowing users to be able to send this message OR Blocking 1900 for outgoing message, this is a clear case of Defaulting with the Rules and Regulations. for your reference, attaching the screenshots of my account status from Vodafone App as on[protected]:01:00 IST the error message that I am getting on sending PORT request Was this information helpful? | |
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Vodafone India customer support has been notified about the posted complaint. Verified Support Jul 20, 2020 Vodafone India Customer Care's response Dear Customer, Please be informed that we have raised the complaint under service request number MUM-V[protected] and due dated on 21-JUL-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience. Regards, Snehal Jul 20, 2020 Updated by yash.khuthia I reported the same issue via Twitter as well. Several Customer Reps came into DM just for 1 message and message was same with all of them. their message read: "Hi! We apologize for the trouble caused. As per our records, your service validity is expired. You can do a minimum recharge of Rs 49, in which you will get Rs. 38 Limited Validity Talktime+All Local/National [protected]@2.5p/sec+100 MB for a validity of 28 days" Tried asking the executives to explain the Balance but no one replied. At this moment, Vodafone had already blocked my everything.. Outgoing Calls / SMS /Data Finally I had to forcefully do a recharge of 39/- after which, Vodafone resumed the services and i could send the SMS. This is clearly loot going on from Vodafone. And their system too seems full of faults. Moreover no one responds, tried to reach Customer Care Executive via IVR.. but it seems they have removed that option completely.   | |
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