[Resolved]  Vodafone — Revised rates not intimated and overcharging

Address:

Kanpur, Uttar Pradesh

Hello, My Father is using a No [protected]. He had plan ADV RENTAL 1199 Half Rate. We didn’t notice but Vodafone revised call charges 2 years ago without any prior notice. When it came into our notice, we made a complain to Vodafone care. Everytime we were told that a senior person will call you. Whenever someone called he mentioned he don’t have authority to take any decision in this matter and his senior who have authority will call you. This cycle continued for a week and they ask for time of 4 days to resolve and said you’ll get at call till 6ht march. Again the dates for resolving issue revised to 8th and 12 th March. We didn’t received any calls on 2 nos we’ve given and we were told that call went unanswered, I can say for sure we didn’t received any calls in between. Then I called to your Nodal office, your executive told me that please send an email which contains details of previous and new rate charged to you. It wasn’t my job as you have everything but I send an email to nodal.[protected]@vodafone.com on 20th march from [protected]@gmail.com. When I didn’t received any email till yesterday, I made a call to your nodal officer. She said mail has been send to you, when I asked what for specifics she said she can’t reveal. She arranged a call back which I was supposed to receive in 2 hours but I didn’t get till now. When I called today at Nodal office, your executive told me I can check in system that you send a mail to us but we haven’t send any response so far. When I asked for reason she wasn’t able answer. Then I asked to speak to Mr. Jitendra, She said He is in meeting. When I asked for a complain no, so that I can take up the issue, she said it’s not possible. When I insisted on same, she simply disconnected. Can you believe on this? This was way outrageous. I didn’t expect such a same behaviour from your executive. This is how you treat a customer who is using your services from last 7 years, you enjoy insulting them?? From Last few weeks kind of response I got from Vodafone is totally unprofessional and unethical. Thanks!! Regards, Atul Singh