Vodafone — SIM card rejected

My mother's idea sim has been rejected from march 2020. She is a senior citizen and cannot step out of the house to get it fixed. Please suggest if this can be addressed online and if yes, what is the procedure? Who should we contact? Is there any email id or phone number you can provide?
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Please let me know how to get an update on the status. Will it be sent to my mail ID?

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