[Resolved]  Vodafone / Systematic Knowledge Service Pvt Ltd — No activation of data card connection

Address:

Mumbai City, Maharashtra

On 25th Oct 2013, I called up Vodafone customer service to get a new 3G data card. Accordingly your representative came to my residence and collected my documents i.e. photocopies of my passport and a photograph. He delivered me a SIM card and told me that the dongle will be delivered nexst day. On 26th Oct 2013 the same representative came to my residence to deliver 3G dongle. He collected Rs. 1000 from me and gave me receipt as well. He was from SYSTEMATIC KNOWLEDGE SERVICE PVT LTD. I was assured that on the same day my data card will be activated. I was looking gor Rs. 1250 / 8GB data usage plan. On 26th Oct 2013 I received verification calls. Inevening I received a call from Systematics and I was told that the Rs.1250/- plan cannot be given to me as I have ONLY paid Rs. 1000 for dongle. For Rs.1250/- plan to be activated I need to pay additional Rs. 1000. On this I immediate called Vodafone customer care and I relized after talking to your tele representative that the person has not provided any mobile number to me for the SIM card delivered. On this next day on 27th Oct 2013 I went to Vodafone gallery in Borivali (West). They heard me but told me that they cannot help me. There I asked them to raise a complaint against the Systematics. The request number for that is[protected] On 27th Oct 2013 at around 11 AM I received a call from Systematics. They give me mobile number as[protected]. I was told that the same number on my data card will be activated by evening. On Monday 28th Oct 2013 I received a message from Vodafone (VM-VFCARE) that they cannot activate my number for data card and I should contact Systematics. On calling Vodafone customer care I came to know that this number[protected] cannot be activated as there are outstanding dues. Umpteen number of times I have called to Systematics but they are not responding.