[Resolved] Vodafone — the schemes were not provided as promise | |||
i recently shifted from vodafone prepaid to postpaid.I was told that i would get various offers like cheaper 3g and reduced call rates by a vodafone representative.He told me that i would get 1 gb 3g for 2 months for Rs.150 but now when i shifted the vodafone representatives are saying that no such offer was given to you. the number of the person who gave me the offer is [protected] and my number is [protected](airtel number as i had to switch of my vodafone number) Was this information helpful? | |||
Dec 27, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Apr 02, 2014 Vodafone India Customer Care's response Hello Saarang, Please allow us 48 working hours to resolve your concern regarding incorrect commitment about 3G. Regards, Vodafone. Verified Support Apr 16, 2014 Vodafone India Customer Care's response Hello Saarang, We called you on the number you provided us but there was no response from your end. Hence, we request you to share with us your alternate contact number & a suitable time between 9 AM to 6 PM for us to reach you. http://bit.ly/1iYHkrT Regards, Vodafone. Verified Support Apr 17, 2014 Vodafone India Customer Care's response Hello Saarang, We'll get back to you at 6 PM as conveyed on call. Regards, Vodafone. Verified Support Apr 28, 2014 Vodafone India Customer Care's response Hello Saarang, We request you to provide us 48 working hours to resolve your concern. Thanks for talking to us. Regards, Vodafone. Verified Support Apr 29, 2014 Vodafone India Customer Care's response Hello Saarang, Please note, an amount of Rs.112.36/- is being reversed towards the data rental on your Vodafone number 9***1****1.The Service Request Number for your reference is [protected]. Rest assured that the same has been adjusted & will also reflect in your forthcoming Vodafone bill dated 20/05/2014 on 1st page under the adjustment header. Regards, Vodafone. | |||
 2 Comments | |||
Comments
yeah that was because you used to call me every day for 5 days saying that we will get back to you about your complain with in 24 hours, i didnt pick your phone once. if possible call me back today any time but only if you have a solution to my problem
Reply
i didn't receive any call from your side.anyways, I received a bill today with a lot of charges due to 3g usage which by the way i am not paying. and i would be pressing charges. and i guess i forgot to mention that i have the recording of the representative who offered me the deal.
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