[Resolved] Vodafone — unauthorised deduction

Vishal Somani

from Jaipur, Rajasthan

Address:

Sikar, Rajasthan

dear sir my cell no is [protected](vodafone rajasthan). sir there are unauthorised deduction of balance of rs 169.00 in between 16.5.14 to 19.5.14. when i complaint in regard of this company represantative said u have download some wallpapers, animation, software etc. we cant refund ur balance. before 6-8 monthes they also deducted my balance and give same reasons. when i complaint to u they refund it. plz take action. i want my refund. the deduction s are as followes 16.5.14---99.00 17.5.14---15.00 18.5.14--35.00 19.5.14---10.00+10.00 visha somani vishal industries neem ka thana rajasthan [protected]

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Dec 13, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

May 22, 2014

Updated by Vishal Somani sir after registering this complaint after 2 minuts i just received a call from no.[protected].
the person on other side telles that he is calling from vodafone.
they are asking me my account no. and asking me is my a.c no. have net banking.
i want my balance refund in my vodafone a.c.

thanks
vishal somani
vishal industries
neem ka thana
[protected]

May 22, 2014

Updated by Vishal Somani sir
i just receive a call frm company.
the behaviour of company employee is very rud. they are still not excepting their fault.
and they tell me that they r not refunding the balances

vishal somani
vishal industries
neem ka thana
[protected]

Verified Support

May 23, 2014

Vodafone India Customer Care's response Hi Vishal Somani

Thanks for your time on call, We regret to inform you that balance deduction is valid. Please note, browsing charges are 2p/10 kb without data pack and downloads are chargeable as per content specific and depend upon the website. We understand that our representative has address your concerns related to unwanted calls.

Regards,
Vodafone