Vodafone — Unauthorized deduction

Address:

30303

I am using vodafone data pack per month. I always aware of any irrelevant deduction while using the internet. But on Dt. 09.06.2016 The Vodafone Co. has deducted Rs. 99/- from my main account balance and I got a messege "Fashion Portal pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.99 has been deducted.Your current Balance post service activation is Rs.334.182.To deactivate SMS STOP to or call 155223(toll free)." They had done this second time. first time some hotshot service was activated when i contacted vodafone they refund my money but very next day this fashion portal activated and deduct my balance Rs. 99/- I had contacted customer care earlier for this type of issue but they had constantly told me that I wanted this service, that is why the service was activated. I had tried to convince them a lot that I am regularly using your data pack and I am well known about the unwanted download through advertisement but they had not refund my money.

Also i had talk with three persons of Vodafone yesterday 1- Apurva -2 name not remember 3. Suresh, the second person of Vodafone misbehave with me and said that i am lying .

I need my money back and an explanation regarding ridiculous behavior of your employees with customers.

Nirmal Thakur
Mo.No. [protected]