Vodafone — Unauthorized deduction of balance

Vodafone — Unauthorized deduction of balance

@ @Irfan

Rs. 20 was deducted from my account. When I spoke to the customer care executive, he told me that my song pack had been activated. I've never activated a song pack and I don't even know about it. This amount is being deducted from the mobile balance without any OTP, no confirmation or any customer notification. I want a refund of the amount deducted. Was this information helpful? No (0) Yes (0)
Vodafone India customer support has been notified about the posted complaint. Verified Support Sep 13, 2020 Vodafone India Customer Care's response Dear Customer, Kindly provide the concern VI number to check the details and assist you further. You can also write us on email id [protected]@vodafoneidea.com for further assistance. Regards, Snehal Sep 14, 2020 Updated by @Irfan VI Customer Name: Farzana Khatoon VI Number: [protected] Verified Support Oct 02, 2020 Vodafone India Customer Care's response Dear Customer, As per our records, on 04 Sep '20 12:59 AM Rs. 20 was credited to your account. You can write us on email id [protected]@vodafoneidea.com for further assistance. Regards, Snehal Oct 03, 2020 Updated by @Irfan On 04 Sep '20 12:59 AM Rs. 20 was not credited to my account but debited from my account. Which has not been credited yet.
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