[Resolved] Vodafone — unauthorized deductions from prepaid balance

[Resolved] Vodafone — unauthorized deductions from prepaid balance - for ppu games download

M mickey71

Vodafone has deducted ₹49 from my account on sep 19, 2020 without authorisation on my prepaid sim. When contacted on 198 they are saying games pack was activated through 'advertisement'. I don't understand how this got activated as i have not authorised any such payments. I was suggested to download the trai cms app on google play store to register a complaint and get refund. However, the app shows there are no vas services active and when a message 'stop' was sent to 155223, i received the same response. However as per your records and conversation with your executives they confirmed that that games download was user initiated and that refund cannot happen. This has been happening every month even after vas services have been blacklisted by the customer executives. I want a full refund and also assurance that this will not happen again. Was this information helpful? No (1) Yes (3)
Aug 10, 2021 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Sep 25, 2020 Updated by mickey71 No response yet from Vodafone. Verified Support Oct 11, 2020 Vodafone India Customer Care's response Dear Customer, Kindly provide the concern Vi number to check the details and assist you further. You can write us on email id [protected]@vodafoneidea.com for further assistance. Regards, Snehal
3 Comments	Share
Submit Close

Related Vodafone India reviews

View all 27111 Vodafone India Reviews

Comments

Rana25

Vodafone deducted Rs 5 from my account on 02/10/2020 against ppu games which I don't even visited or hear before that day. When I contacted customer service they said I downloaded it. When I told them that I didn't even listen about that game and it is not even in my phone or any download history then they just replied that they don't know anything about that they just able to tell about deductions. When I asked them to refund my balance they refused.
Help to resolve the problem.

pooja petkar

Vodafone deducted Rs 7 from my account on 17/4/2021 and Rs 5 on 2/5/2021 against ppu games which I don't even visited or hear before that day. When I contacted customer service they said I downloaded it. When I told them that I didn't even listen about that game and it is not even in my phone or any download history then they just replied that they don't know anything about that they just able to tell about deductions. When I asked them to refund my balance they refused.
Help to resolve the problem

Shahina.ks

Vodafone deducted Rs 5 from my account on 8/03/2021 and Rs 5 on 3/5/2021 against ppu games which I don't even visited or hear before that day. When I contacted customer service they said I downloaded it. When I told them that I didn't even listen about that game and it is not even in my phone or any download history then they just replied that they don't know anything about that they just able to tell about deductions. When I asked them to refund my balance they refused.
Help to resolve the problem