Vodafone — Undue and illegal deduction of balance from the main account from my Vodafone prepaid mobile No.[protected]

Address:

New Delhi, Delhi

I am Heeraman Ram, Resident of Delhi. My Vodafone prepaid mobile number is [protected]. I am using it since some 2 odd years. Since a few months I am facing the problems of deductions times and again from my main balance for some services that I actually do not opt out for. Recently, Rs.23/- has been charged on 21.06.2015 and Rs.159/- on 23.06.2015 for services unknown to me. For deductions of Rs.23/- I first talked to Mr. Kuldeep and then to Mr Rahul, Customer Care officers of Vodafone on 21.06.2015. While Mr. Kuldeep was stubborn and rigid stating that the deduction was against my some request, and so he expressed his helplessness to do any favour and the call was disconnected. Mr. Rahul informed that this charge was made inadvertently against one Juice Up service (what I really don't know). However, he assured me of crediting this amount back within 24 hours. As of now I have not received the money, rather, Rs.159/- has been deducted today from my left out balance and now I am not having any balance left in my mobile to make even a missed call. For this I have connected thrice to customer care, but it is conveying its inability to help me. As such, I am very much aggrieved of this repeated fraud by the Vodafone company. Please take stringent action against the company for refund of the amounts deducted alongwith making penalties as appropriate for this fraudness of the company.