Vodafone — Unethical and unprofessional behavior of your Employee Mr.Salim Khan

Address:

Ground Floor, Shop no.2, Ruby CHS LTD, 113 Lady Jamshedji road, lane, Sitladevi Temple Road, Mahim West, Mumbai, Maharashtra 400016.

I'am Mr. Bernard David Henry, aged 74 yrs plus, residing at Mahim. Since, I had some issue with my simcard and wanted to inquire what the procedures to do so, I walked in your Vodafone branch at 12:30 PM on 3rd Nov'20, located on the Ground Floor, Shop no.2, Ruby CHS LTD, 113 Lady Jamshedji road, lane, Sitladevi Temple Road, Mahim West, Mumbai, Maharashtra 400016.

I approached your representative Mr.Salim Khan and asked him what's the procedure to do so, even before I could complete my conversation, he immediately & rudely responded, pointing fingers at my face (very bad & rude gesture) saying no its not possible it will be done after 1 hour due to their network issue, you come after an hour. I did immediately stop him and explained to him that his approach of talking to me was not pleasant and acceptable by me and please lower your tone and correct your physical gesture when talking to a customer, I also requested him to talk in a polite manner, to which he replied then why you asked me for help. So I called the Branch Manager Mrs. Bhagyashree and explained the situation and the impolite behavior of Mr. Salim Khan, for which she apologies on behalf of him. I still am not satisfied since, the issue lies with Mr. Salim Khan attitude and he needs to owe me an apology rather then his Manager. Hence, I'm intentionally mentioning my Contact No: [protected].According to me and any other walk-in-customer would notably doubt his professionalism and his CHARACTER definitely does not suit the position provided to him an especially dealing at the front desk of your esteemed organisation. Im a Businessman and all my staff situated at various location in Maharashtra are using your valued services (Mobile services) and receiving such rude behavior is definitely not acceptable. Request you to please terminate him immediately for the betterment & growth of your esteemed organisation.

I sincerely, request you to please look into this matter at urgent and have him and his bad attitude /behavior rectified at the earliest as well as need him to realize his mistake.

Hope you look into this matter and do the needful.

Thanks
B Henry