Vodafone — Unethical behaviour of customer care , no support provided

Address:

Pune, Maharashtra

Hi, I wanted my recharge history detail. I had called your customer care number for this. But on first call i was told i won’t get any such data softcopy. For this I’ll have to visit store. Which is not possible for me as I’m home quarantine. On second call I was told I will get this data but I’ll have to pay for this. Why should I pay for my own history details. It is not like I’m asking for any additional service from you’ll. On your Vodafone app you prove us with limited history and I just need 3 months ago history. As I have last recharged 3months ago. But I was told I would only get data on app till 3months not before that. But the last recharge history i can see on my app is only up till 15th June. That’s not even 2months. You don’t even provide us full network how can your company ask users to pay for such thing. I had put forth the same things with your customer care person. He didn’t intent to listen to this at all. I was not provided with an answer for what I had ask. He just kept telling I’ll have to pay for this.

I sincerely request you’ll to provide me my recharge history receipt data since April at the earliest. As it is very important to me. please kindly look into this or escalate this problem to higher authority.