Vodafone — Unfair Billing for Missed Calls on International Roaming Plan

Dear Consumer Forum,

I am writing to express my dissatisfaction with Vodafone's billing practices related to my international roaming plan. I have been a loyal Vodafone customer for the past 10 years and have been using an international roaming plan for the past year since I moved to the US.

Recently, I have noticed that I am being charged for missed calls, which are primarily from various marketing companies and banks. These missed calls are being billed for 1 minutes each, which has resulted in an unexpectedly high monthly bill. When I contacted Vodafone customer care to address this issue, I was advised to either switch off my mobile phone or answer the calls to avoid being charged. This is an unacceptable solution as I am paying a monthly bill to use my phone, not to switch it off.

If Vodafone is not capable of providing an option to block incoming calls, how can they justify billing customers for unanswered calls?

I request Vodafone to look into this matter and provide a satisfactory resolution. I also urge the Consumer Forum to take note of this unfair billing practice and take necessary action to protect the rights of consumers.

Thank you for your attention to this matter.
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