[Resolved]  Vodafone — unfaith information provided by customer care executive

Address:	Chennai, Tamil Nadu, 600041
Website:	shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp

I have recharged to my mobile number through online for data pack last month. My transaction was failed. I have called customer care they told to recharge again and failed transaction amount will be credit in your account. I have recharged again for my number with different pack and got activated. With in 10 mins my last recharge which one got failed also activated. I have again called customer executive and enquire for that. That time customer executive told like we will deactivate one pack for this month and reactivate it next month and you will get notify message for that in 10 days. But still i don't get any message and called customer executive today and asked executive to transfer call to manager and my call automatically ended. I have again tried to connect but this time i couldn't connect with option to speak with customer executive. They have somewhat banned my number.

I am using vodafone number for more than 5 years. They are not listen to the customer's complaint. Also, customer executives are not provide solution for the customer's enquiry instead they just put call on hold and automatically it will end in few minutes. Vodafone network would need to take this complaint as serious and need to take action for customer complaints.