[Resolved]  Vodafone — unknown balance deduction

Address:

Thanjavur, Tamil Nadu

My name is Harisudhan V. I have 2 vodafone connection. One is [protected] and the other is [protected]. My wife is using the second number which is [protected]. The complaint is about the number [protected]. On june 28th 2014, around 11:52 pm and 11:54 pm we recieved messages saying that rs 5 and rs 5 total of rs ten has been deducted from the balance. But except for a local msg on 27th june 2014 no other mas was sent. On callng the customer care they said its after 12midnight kindly call in morning. We called today that is sunday june 29 2014. The customer care responded saying that we hv sent international msg to a number twice hence the balance was deducted. But we have not sent any such msg from mobile. We have proof as to there was no delivery report to that number and the msg was not sent by us. Computer experts can check. But there was no help from customer care. They just kept saying u have sent msg. But how can a msg b sent from a mobile number when no msg was typed and sent from that mobile? In this present scenario this is a very serious issue. Then where is the security for the customers. If without the knowledge of customers msgs can b sent and balance deducted then how can we rely on the network services of vodafone. There was no initiative as to understand the seriousness of the complaint and no efforts were taken for tracing the contents of msg and the anonymous nature of this deduction. Hopeless and pathetic service with no safety and security. Its frightening to know that such things can happen like messages are sent without ines knowlegde from their own mobile number. Plz help solve this issue.