[Resolved]  Vodafone — Unnecessary balance deduction

I would like to register a complaint against VodafoneIdea.

I got this message while I was using Instagram today. “Hello!
Thank you for downloading CARBAN_GAME from CARBUN8.
You have been charged Rs. 15
Your balance is Rs. 7.42”

Not only do I not download games in my phone, I do not even click on any links. I called VI's customer care and they told me that its a third party app and they cannot do anything. How can they charge me for something that I have not downloaded.

Moreover, this is not the first time VI is deducting my money. I had ₹22 in my account. It is extremely frustrating. Kindly take cognizance of the same and help me get a refund.