Vodafone — unnecessary deduction from my account balance

Address:411021

I use Vodafone services from past many years. Recently, I had started activating the unlimited packages. Current activation of the package was expired on date Saturday, 27th July 2019 and I was about to recharge it on Monday, 29th July 2019.
I have already fulfilled the criteria of minimum balance by recharging of Rs. 50 back on 4th May 2019.
Meanwhile, Vodafone has deducted Rs.24 from my account balance stating the reason of keeping the outgoing services intact.
Vodafone hasn't taken my permission before deducting the amount and also, I had not requested them to do so. Now, since I activate my account to keep this ongoing, Vodafone is not refunding the amount which was deducted without my permission.
As I now want to resume the current plan, but Rs. 24 is already deducted which is an additional burden apart from plan amount.
Vodafone should refund Rs. 24 back to me or customise the plan, I want to activate. (Rs.399 + Rs.24)
+2 photos
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27112
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information