Vodafone — Unwarranted phone charges.

Address:

Mumbai City, Maharashtra

Hello, My name: Saurabh Thakkar. My phone number:[protected]. I'm terribly mishandled by the Vodafone staff. My request was pretty much straight forward, I wanted to change my number from post paid to prepaid. To do that I went to store, at sion, and asked what needs to done if I wanted to cancel my billing today. The customer care executive told me that if I did that then I would have to pay the unbilled amount. He suggested to wait till the end of bill cycle, and call the customer care. So I called. And spoke with Nikhil on the 17th Feb, @19.47 and explained to him what I wanted. He told me that I would get a call in within 24 hours and will be asked a few things. But that never happened. I still paid the bill for that particular bill cycle, thinking maybe my request must be in the process to be handled. I waited...but no reply. Makes me wonder about the customer queries handling process at the Vodafone centre. Again after having waited for, I called - no one from vod bothered. A customer agent name of Rohit mudliar / mutliar handled my call on 7th May @22.32. In all trueness he had no idea about how to handle a customer, someone who has paid 4000 Rs. in the past. Now this time around I was told a different thing. He said that I would have to go to the store to have my number changed from post paid to prepaid. This info was new for me cause I had already gone to the store in the first place to cancel my postpaid. Spoke for more than 20-25 mins. I was spoken to rudely, dint cooperate with me. Was disappointed at the end, after conversation with him. Up until this time my query wasn't even registered, and when it was, it wasn't right. The complaint that was registered was that, i want to cancel my number. Was really really frustrated by this time. It was suppose to a simple thing, a simple request. It has taken a long long time. Then speaking with Shivanand on 10th may @18.51, the first time I was given a request no.[protected], and he explained what will now happen. All this time I was clear about my stand that i wont be paying the bill sent to me, as it was not my fault that my request was handled in such an unprofessional way. It was not a difficult thing, a simple thing- change from one thing to another. And it took February, March, April and May to be processed. It wasn't my fault that there are unprofessional executives dealing with my request. Then Darshana called on 13th May @15.11, and gave another request no. [protected]. Been getting call and making calls, but this situation is just having no end, no idea what goes on at the customer care centres. And in the mean time my outgoing calls and texts have been barred. This better be sorted now! I wont let me be handled this way.